ActivRehab committed to ensuring we provide an excellent service

Quality Assurance:
At ActivRehab, we are committed to ensuring we provide an excellent service at all times by adhering to a number of nationally recognised quality assurance standards as well as operating our own comprehensive Quality Assurance System.

Our objective is to maintain quality services which are outcome based and which meet the standards determined by governing and funding bodies.

Provision of quality support and care is fundamental to the philosophy and goals of the ActivRehab organisation. ActivRehab employs a quality assurance system of its own design that unites the principles of total quality management and active rehabilitation. This ensures an effective and efficient system for monitoring, evaluation and continual improvement of individualised service provision and organisational function.

This is a system that incorporates relevant standards and recommended “best practices” from:

• National Minimum Care Standards for Domiciliary Care Agencies – http://www.dh.gov.uk/prod_consum_dh/.../documents/digitalasset/dh_4018671.pdf
• British Association of Brain Injury Case Managers - http://www.babicm.org/guidelines.php
• United Kingdom Rehabilitation Council - http://www.rehabcouncil.org.uk/standards.php

ActivRehab has an ongoing programme of audits, which involve the people who use our services. ActivRehab uses the following types of audits:

• Criterion based audit around service users on quality of life improvements and clinical indicators.
• Internal retrospective audit of operational standards and organisational systems.
• Service user appraisal including non instructive advocacy or feedback from an independent supporter.
• Stakeholder appraisal on selected outcomes.

All results of these internal audits and appraisals are shared with appropriate external inspection agencies.

Regular Inspections:
The Care Quality Commission (CQC) in England and local authorities inspect and report back on our services on a regular basis.

Health and Safety:
ActivRehab has a dedicated Health and Safety Manager as required by the Management of Health and Safety at Work Regulations, Health & Safety Executive (HSE) 1999. ActivRehab implements the management of health and safety using the HSE guidance document Successful Health and Safety Management (HSG 65). This system allows for the formulation and development of health and safety policies, to promote a health and safety culture, and to plan objectives, monitor health and safety and provide a safe place of work.